Insurance Agents - How Does Yours Measure Up?



Insurance agents can be a few of the most important individuals you'll ever do business with. They will assist you protect your home, your possessions and your financial resources. The work of an insurance representative has the potential to save you from financial ruin.

You might go through your entire lifetime and not require the services of an attorney. You could pass away and live and not need to use an accountant. However you can't reside in "the real life" without insurance representatives.

Keep in mind ... it's YOUR responsibility to discover which protections are right for you.

Have you ever heard a story from a pal or relative who submitted an insurance claim, only to discover that the protection their agent guaranteed was not there? I hear those stories ALL THE TIME, and at the WORST POSSIBLE TIME ... AT DECLARES TIME!

I began my insurance career as an agent in 1973. I kept my representative licenses active up until 1992 when I ended up being an insurance adjuster. Throughout that duration of time, I offered almost every kind of insurance possible.

The best representative is an individual who has spend time studying insurance, not a person who is a professional in sales. The largest percentage of insurance agents of all types are sales individuals, not insurance professionals.

There are a lot of colleges and universities that provide degrees in insurance today. In our location, the University of Georgia provides degrees in Danger Management and Insurance. It's a quite well-respected program.

Representatives can likewise end up being professionals in insurance by going through continuing education, such as the Licensed Residential Or Commercial Property Casualty Underwriter (CPCU) education program. Life insurance representatives can attain the Licensed Life Underwriter (CLU) professional designation. There are other designations available to representatives, however those 2 are the most extensively accepted curricula.

Representatives in a lot of states likewise have to complete a state-required number of Continuing Education hours each year in order to preserve their insurance licenses. If they don't complete the hours, the state cancels their licenses.

An agent has a task to you, called the "fiduciary task." That indicates that he should keep your financial well-being initially in his top priorities. He has breached his fiduciary duty to you if a representative offers you an insurance policy since it has a higher commission than another policy.

Agents usually bring a kind of liability insurance called "Omissions and errors" liability insurance. Errors and omssions (E&O) is the insurance that covers the representative's business, or the representative individually, in the event that a client holds the representative responsible for a service he offered, or failed to provide, that did not have the anticipated or assured results. This protects agents and their clerical staff from liability due to negligent acts, mistakes and omissions while performing their service. It will safeguard the agent from problems like the following examples:

1. loss of client data. The representative merely loses your file, physically or electronically.

2. system or software failure. Computer system at the agent's workplace crashes and all data is lost.

3. irresponsible oversell. The representative sells you protection you do not need, or offers you coverage limitations higher than required.

4. claims of non-performance. This requires but is a broad category to be. This might consist of charges that a representative did not sell the correct policy, or the appropriate amount of protection.

The number 4 example above is the most common and most dangerous for agents. Here's why.

Individuals today have several insurance direct exposures, like:

auto physical damage

auto liability

uninsured or underinsured vehicle drivers direct exposures

property owner physical damage

homeowner liability

excess liability

businessowner physical damage

businessowner liability

home-based businesses

life insurance requires

medical insurance needs

disability insurance needs

Any among the direct exposures listed above can effect any of the others. They are intricately woven together in each of our lives.

Any representative doing business in the contemporary world ought to do an insurance analysis of any possibility's present insurance and his future insurance requirements. To cannot do so is an invitation for a claim.

Exactly what does this mean to you?

: If your agent makes pledges to you about coverage, and your claim gets rejected, you can make a claim versus the agent's Omissions and mistakes Liability policy. You may have to get a lawyer involved, but that just increases the possibility that your denied claim will get paid.

Next: In my never-to-be-humble viewpoint, ALL agents selling ANY type of insurance ought to perform a Insurance Requirements Analysis for the prospect PRIOR to offering the policy. In addition, I believe that an agent needs to thoroughly explain the findings of the Insurance Needs Analysis to the possibility PRIOR to selling the policy. As soon as the description is complete, the representative must require the possibility to accept the policies that are sold, and approve the policies and coverages that are not sold. "Signing off" merely implies that the prospect mentions that the representative has described all protections, and he either accepts or rejects any offered protection.

The insurance policy holder has a complete description of the policy he's buying and its relationship to all his other insurance. The representative sells the right protection, and significantly reduces the risk of a claim or claim against his E&O protection for selling the incorrect coverage.

Here's exactly what an insurance analysis treatment should appear like.

1. Personal Information Collection: get as much info about the insured and his family members as possible.

2. Get Copies of Existing Policies: the representative should really read the existing policies.

3. Examine Insurance Needs: determine the proper coverages required and the appropriate policy limits.

4. Suggestions: exactly what must be purchased and costs.

5. Application and Sign-off Analysis: submit the application and have the insured validate the analysis form.

6. Provide the Policy: An agent must deliver the policy face to face and explain it once again, not simply send you a copy in the mail.

After all the training and education that any insurance agent gets, the agent is still not a specialist in ways to manage an insurance claim. I've had great deals of people inform me that they were going to get their agent to assist them with their claim. Later, they found out that the agent didn't understand much more about the claims procedure than they did. As I wrote previously, agents can end up being experts, but their know-how is customarily in the sales and requires analysis areas of insurance ... not claims. For the majority of agents, discovering the claims procedure would be a waste of their time, considering that the majority of agents are not accredited to handle claims.

Sure ... some agents will be provided a small claims settlement authority by the company they work for. Some representatives will be able to settle claims as much as about $5,000.00, and then just in the home side of the claim ... such as a small water loss or a theft. For the most part, the insurance business concentrates claims handling with the claims staff members and independent claims adjusters.

The most important techniques you need to take from this short article are:

Interview EVERY insurance agent to discover out their level of know-how. Let the inexperienced representatives practice on individuals who don't care about safeguarding themselves the ideal ways.

2. Don't constantly chase after the lowest premium. You get exactly what you pay for. You 'd be better served to pay a greater premium if an extremely qualified agent looks after you. You do not drive the most inexpensive car you can find, do you?

3. Never be reluctant to call the Department of Insurance of your state if you have problems with your agent. Agents are managed for a factor.


Agents normally bring a type of liability insurance called "Errors and Omissions" liability insurance. Mistakes and omssions (E&O) is the insurance that covers the agent's company, or the agent separately, in the occasion that a client holds the agent accountable for a service he supplied, or failed to provide, that did not have actually the anticipated or promised results. Next: In my never-to-be-humble opinion, ALL representatives offering ANY kind of insurance should carry out a Insurance Requirements Analysis for the Auto Insurance Lexington Sc possibility PRIOR to selling the policy. Even after all of the training and education that any insurance agent gets, the representative is still not an expert in how to handle an insurance claim. For many representatives, finding out the claims process would be a waste of their time, because the majority of representatives are not licensed to handle claims.

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